Silver Liner Service Agreement for Premium Wellness Experiences
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Credit Card Authorization
- Card Requirement: A valid credit card must be provided to confirm all bookings. By providing your card, you authorize Silver Liner Mobile Massage Studio to process payments for services, cancellations, or late fees as outlined.
- Charge Authorization: Cards will be charged upon receiving the final invoice at the end of the service event, including a 10% gratuity unless already paid directly to the provider. Gratuities are appreciated but not mandatory. Invoices will be sent via email or text, with reminders for prompt payment.
- Late Fees: If no deposit is made and payment is delayed, the credit card on file will be charged applicable late fees.
Payment Policy
- Due Date: Payment must be made before the service or upon the provider’s arrival.
- Invoicing: Invoices will be issued the day before and on the day of the service.
- Late Fee: Payments made more than 4 hours past the due time will incur a 10% late fee, with no exceptions.
- Non-Payment: If payment is not received within 30 days, legal action may be pursued, and clients are responsible for all associated fees.
Invoice Process
1. Estimated Invoice: Sent before the service to outline expected costs.
2. Approval: Reviewing and approving the invoice constitutes agreement to the terms and costs.
3. Final Invoice: Issued after the service, with payment due immediately.
Cancellation Policy
- Cancellation Fee: Cancellations within 10 days of the appointment will incur a 100% charge.
- Deposit: A non-refundable deposit is required at booking.
- No-Shows & Late Arrivals: No-shows and same-day cancellations will incur full charges. Late arrivals may result in a shortened session with no fee reduction. If a client changes their mind on the day of the service, the fee still applies.
Cancellations by Silver Liner
- Cancellations may occur due to extreme weather, illness, or unforeseen circumstances. In such cases, refunds or rescheduling will be promptly offered.
Event Booking Policies
- Deposit: A non-refundable deposit between $25-$500 is required to secure the event.
- Provider Arrival: Providers will arrive 10-45 minutes before the scheduled service time.
- Client Responsibilities: Clients are responsible for coordinating guest schedules, ensuring the service area is prepared, and arranging parking, especially for hotels or events requiring paid parking for each provider.
Group Event Policies
- Payments: Each guest must provide a non-refundable deposit and their contact details. Final invoices will specify session durations (30, 60, 90, or 120 minutes).
- Service Fees: Payments are processed exclusively through our system. Direct payments to providers are not accepted, and providers are paid within 24 hours.
- Tips: Tips may be paid directly to providers via Venmo, CashApp, Zelle, or included in the final invoice.
Additional Policies
- Setup & Safety: Clients must clear the service area for safety. Pets should be secured to avoid disruptions, and shaded areas are required for outdoor services (tent rentals available for $100).
- Travel Fees: Apply for locations outside Orange County, Los Angeles, Inland Empire, and San Diego.
Pets, Responsibility & Furniture Policy
- Furniture: Clients are responsible for moving furniture to ensure safety during the service.
- Pets: Owners must secure pets to prevent disruptions and are responsible for any related incidents or expenses.
Agreement Confirmation: By signing this agreement, you acknowledge and agree to these terms. Contact us via email for questions. Failure to sign may result in the cancellation of services.
Card on File: Authorization for the card on file will remain effective until a written cancellation request is submitted.